Tutorials

How To Set Up Voice2Email

You can self-configure your Voice2Email for free through your Customer Tool Box.
To access your Customer Tool Box, you will need your 10 digits Customer ID and login password which we have previously emailed to you.

Greeting Setup

First you need to think about what you want your callers to hear as a greeting or message.
To assist you we have a small selection of 'generic' greetings from which to select.
If you wish to record your own special greeting/message you will need to create a special recording file strictly in the following format:

  1. .wav file and;
  2. PCM and;
  3. 44.1kHz and;
  4. 16 bit and;
  5. mono and;
  6. maximum of 2mb file size.

PLEASE NOTE: other file types will be auto-rejected so to avoid potential disappointments please upload the correct file format.

Free Recording Software

To assist you to record your own special greeting/message you can download a simple and free sound recording program by 'Google' search for 'Free audio recording software'.
We don't offer technical support for recording programs/software. For technical support for recording programs/software please contact the recording programs/software manufacturer/developer.

Professional Recording

If you prefer to you can purchase a professional greeting/message recording from Media Sound or call Media Sound on 1300 736 465.

When ordering a quote/files from Media Sound please select File Format WAV (PCM 44.1kHz, 16 bit, mono - TBILL)

Test Your Voice2Email

To test your new Voice2Email follow these simple steps:

  1. Call your 1300/1800 number
  2. Listen to your Voice2Email greeting
  3. Leave a test message
  4. Open up your emails
  5. Look for the test message audio file
  6. Listen to the test message audio file

Premium Paid Assistance

Most customers choose to self-configure their Voice2email but if you are short on time or not technically minded we can setup your Voice2email service for you through our Premium Paid Assistance for a once off $55.00 incl. GST.

How To Set Up IVR

IVR is an included feature allowing you to upload your own recordings prompting the caller to select the required department / state / rep / store etc.
If you wish to record your own special greeting/message you will need to create a special recording file strictly in the following format:

  1. .wav file and;
  2. PCM and;
  3. 44.1kHz and;
  4. 16 bit and;
  5. mono and;
  6. maximum of 2mb file size.

PLEASE NOTE: other file types will be auto-rejected so to avoid potential disappointments please upload the correct file format.

Free Recording Software

To assist you to record your own special greeting/message you can download a simple and free sound recording program by 'Google' search for 'Free audio recording software'.
We don't offer technical support for recording programs/software. For technical support for recording programs/software please contact the recording programs/software manufacturer/developer.

Professional Recording

If you prefer to you can purchase a professional greeting/message recording from Media Sound or call Media Sound on 1300 736 465.

When ordering a quote/files from Media Sound please select File Format WAV (PCM 44.1kHz, 16 bit, mono - TBILL)