About Direct Debit

Direct Debit means we offer you credit in advance and you pay your invoice automatically through a bank account or credit card direct debit authority.

Bank Account Or Credit Card Direct Debit Benefits
  • Invoices are paid in arrears.
  • Payments can be auto-deducted through your nominated Australian bank account or through your Visa, Mastercard or Amex.
  • You can make additional payments 24/7 through TBILL. No fees apply.
  • If your account has less than $3 or is in credit the balance will be automatically rolled over to the next month.

What direct debit fees do I pay?

The following fees apply:

  1. Bank account direct debit: A Flat $0.88 (+ GST) Gateway Fee per month regardless of invoice amount. Most popular method.
  2. Credit card direct debit: Visa, Mastercard - Gateway Fee of $0.88 (+ GST) plus 1.2% per transaction whichever is the greater. AMEX - Gateway Fee $0.88 (+ GST) plus 1.5% per transaction whichever is the greater.
  3. Failed direct debit: $5 fee for each emailed Default Notification.
What if my direct debit fails to pay (dishonours)?

If your financial institution fails to honour our request for payment, it will give us its reason. We will then notify you of the bank's reason for the non-payment. You are then to pay us within seven (7) days of our notification to pay.

If we don't receive payment by way of cleared funds within seven (7) days of our "Payment Default Notice" to pay then your services will be auto-suspended without further notice and your account will be transferred over to Top Up Business Account.

Please Note: only cleared bank funds will be applied to your account. We no longer accept personal/business/bank cheques.

How do I apply to setup or change a direct debit authority?

To apply for or change a Bank Account or Credit Card Direct Debit Aurhority, please complete one of the following Direct Debit Application Forms:

How to avoid Direct Debit fees

You can avoid Bank Account and Credit Card fees by topping-up your account. We don't charge any credit card fees when you top-up your account into a credit balance.