TBILL 3: if you are a new customer with a 10 digit Customer ID commencing with 1003XXXXXXX or you are an existing customer who has been upgraded to our new TBILL 3 platform you will login through this web page at www.fyitelco.com.au/portal
If you are not sure of your 10 digit Customer ID, please refer to your most recent invoice.
TIP: there are known issues with Google Chrome not loading web pages correctly (blocking scripts). We strongly recommend you use FireFox. Also, if you are using 4G mobile to access your account, please be patient as loading may take up to 30 seconds or more.
If you are on our existing TBILL 2 platform you will login through this web page at https://login.tbill.com.au/myaccount
You can access your account, view and download you current Electronic Bill (Invoice), printout past Bills and view unbilled calls for the current month. We do not issue, post or handle paper Bills in accordance with our Terms & Conditions.
Invoices are prepared at least once a month. Each Invoice is created in Acrobat Reader PDF format and uploaded to our online account platform on or around the second business day of the month after closure of the previous month's Billing Period. Please note: the presentation of an Electronic Invoice may be adversely affected by email spam filters, equipment or conditions beyond our control.
To access your invoices, you will need your Customer ID and login password which we have previously emailed to you.
Current legislation does not require us to deliver invoices by email but by way of an online 24/7 portal access.
However, we will continue to deliver your invoice by email provided your email box accepts delivery of our emailed invoice.
If we receive an "undeliverable" or "bounce" email response from your email box (address), we will no longer deliver you an invoice by email. It is your obligation to ensure you have supplied us with your most current primary email address and backup email address.