Congratulations on investing in a 1300 or 1800 number


Both 1300 numbers and 1800 numbers are the smart 21st century business tools that are packed with business building features. So, investing in a 1300 number or 1800 number is probably one of the smartest business moves anyone can make.

How can I get the best rates around?


Because there are so many telcos it can be hard to know if you are getting the best deal. At FYI Telco, we are willing to put our rates against every telco provider you come across. We do this because we are driven to find you the best comparable rates in the industry.

This is where you take advantage of our Price Beat Guarantee.

How does the Price Beat Guarantee work for me?


You can approach any telco and ask them to offer you their lowest rates, showing them the rates we currently have. Once you get these rates and terms in writing, send them to us and we will come back with a counter offer that is sure to impress. In most cases we can halve a customer's bill.

If you find a better price, in 99% of times we will beat it. In most cases we can halve a customer's bill! But if in the rare case where we can't beat it then you will have comfort in knowing you will get the very best of industry rates even if not with us. Now that's a very, very good deal for you.

But the best and fastest way to grab the best rates around today is to sign up for our disruptive $1 Introduction plan that is a competitor slayer.

About a month before the introduction rates end, you can shop around for the best rates while we do a plan review to get the best possible rates from our own highly discounted plans. If you find better rates then our Price Beat Guarantee kicks in to guarantee you the best prices around... no question.

TIP: once you have the best rates around it's always a good move to lock yourself into these best rates for as long as possible... 36 months if you can get it.

How can you do a Price Beat Guarantee?


FYI Telco has the buying power to source you some of the very best rates around. Our highly efficient systems and processes means we have lower overheads which means we beat just about all of our competitors. What this means for you is more money in your pocket because we pass on our savings direct to you as part of our Best Price Practices business model.

Why then do you publish rates?


Firstly, we publish our rates as part of our full disclosure to show you that we are 100% transparent. It is difficult for a telco to be seen to be transparent or truly competitive if they do not publish their rates. Publishing rates, gives you a way to benchmark us against any other telco you come across, thus helping both you and us find out who has the best rates for you to secure.

Secondly, we openly display our Promotional Rates so that you can quickly see how deeply discounted our rates are compared with other telcos.


100% - 30 day money back Guarantee


FYI Telco 100% Risk Free 1300 Numbers.100% Risk Free

We guarantee you that if you are not satisfied with our products, services and features; we will refund you your money in full within 30 days of service connection... no questions asked.

We've been around since 2010 so you can sleep easy that we are not a "yesterday" telco. FYI Telco is a well known and aggressive telco player in the market. That means you benefit from our long experience in providing great rates, products, services and features.


What's the catch?


Not everyone automatically qualifies for our Price Beat Guarantee. The first step is to apply online for one of our Introduction Plans here... Next we'll quickly access your application (ABN check etc) and if everything checks out we'll bring you onboard to join our large family of loyal customers.


Customer Testimonials

Mouse over to read a testimonial.

We recently signed up for a 1300 number and were surprised with the ease and simplicity of the entire setup process.
The answering point was so simple to set and the number was operational within minutes.
I would highly recommend your service.

Today's ever growing demand for innovation in communication requires quality support for organisations innovating for this demand. FYI Telco made finding a 1300/1800 provider an easy exercise for us and is also working well for our Customers.

Fantastic service and all works great with no interruptions to service. Thanks FYI, keep up the good work!

Thank you so much for the quality and service you guys have provided us. The custom unique phone number definitely gives us the professional advantage in the very competitive business game.
A must have for any businesses in this day and age!
If you need any custom phone number forwarding service, look no further than FYI Telco!

FYI Telco's 1300 number has been useful to Orion Security Group with our business, in particular the answering service email notifications. Great service thus far. Many thanks.

I have been extremely happy with the service received from FYI Telco. Setup was quick and easy, and the actual service has worked perfectly. I highly recommend FYI Telco for your 1300 number needs.

Setting up our 1300 number with FYI Telco was very simple and fast as everything is done online. I was amazed at how cheap it is.

Stepan Hero.Work

Getting a 1300 number has never been so easy took 10mins to do the longest part was picking the number we wanted thank you for providing such a easy hassle free service.

Jacqueline Fresh Fit Food

1300/1800 - 6 Month Introduction Plans At A Glance

$1 Intro
Entry Plan

Best Holding Plan
$1/month
How It Works

5 c/min
All Calls To Landline    
10 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
11 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Anouncement
Live Call Reporting
Caller Indentification
IVR (Prompt 1, Prompt 2 etc.)

$10 Intro
Included Plan

Most Popular
$10/month
How It Works

400 included minutes to landline     or
133 included minutes to mobile    
2.5 c/min
All Calls To Landline    
7.5 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
11 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Anouncement
Live Call Reporting
Caller Indentification
IVR (Prompt 1, Prompt 2 etc.)

$35 Intro
Included Plan

Most Popular
$35/month
How It Works

700 included minutes to landline     or
233 included minutes to mobile    
5 c/min
All Calls To Landline    
15 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Anouncement
Live Call Reporting
Caller Indentification
IVR (Prompt 1, Prompt 2 etc.)

$70 Intro
Included Plan

Most Popular
$70/month
How It Works

1,400 included minutes to landline     or
700 included minutes to mobile    
5 c/min
All Calls To Landline    
10 c/min
All Calls To Mobile    
$0 Set up fee    
No Contracts    
12 Must Have Features
Included Free!
24/7 Online Help Tool Box    
24/7 Live Diversion Changes    
Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Call Whisper Alert
Business Intro. Anouncement
Live Call Reporting
Caller Indentification
IVR (Prompt 1, Prompt 2 etc.)

Introduction Plans FAQ


How long do I have the Introduction rates?

You can enjoy our very low call Introduction rates for up to 6 months from the date you connect your new 1300 or 1800 number with us. As you are new to our powerful features that come with every 1300 and 1800 number, the $1 Entry Introduction Plan gives you an opportunity to review and test our range of free 1300 and 1800 number features including our most popular feature which is 'Whisper Alert' all for just $1 a month + calls (+GST).

Apply NowAnd Get 12 Included Features With No Gotcha's

Is there a contract?

No, there is no contract.  You can cancel or port away at any time with no penalty...  just give us one calendar month's notice.
Or you might choose to stay on one of our Included Minute Plans.

Apply NowAnd Get 12 Included Features With No Gotcha's

Does the number belong to me?

Despite what you may have read eleswhere, the honest answer is...  no.   The Australian Communication and Media Authority (ACMA) remains the owner of all 1300 and 1800 Lucky Dip numbers™.   ACMA issues recycled 1300 and 1800 numbers to us. We then connect those 1300 and 1800 numbers to our network for hosting.

Apply NowAnd Get 12 Included Features With No Gotcha's

What rights do I have with my number?

The good news for you is that you will always have the right to use the number by way of your lawful "Right Of Use" (ROU) with us until the service is cancelled (disconnected).   Once cancelled (disconnected), it is then put into quarantine for 6 months and recycled to another business. All ACMA numbers,at some point, are recycled.

Apply NowAnd Get 12 Included Features With No Gotcha's

How long does it take to get my number?

Your number can activated in a matter of minutes.

Apply NowAnd Get 12 Included Features With No Gotcha's

How much do I pay to activate my number?

You need to credit your account by at least $10 to activate your service. Your remaining credit at the end of the month is rolled over to the next month.

Apply NowAnd Get 12 Included Features With No Gotcha's

Does my credit expire?

No... your credit on your acount belongs to you. Your credit rolls over to the next day. If you cancel at anytime, we refund you any remaining credit. No gotcha's here - 100% transparency.

Apply NowAnd Get 12 Included Features With No Gotcha's

Is there a setup fee?

No... our application and activation processes are fully automated. You don't pay any set up fee when you apply online. Our Price Beat Guarantee may include a set up fee.

Apply NowAnd Get 12 Included Features With No Gotcha's

Is there a cancellation fee?

No... we don't charge you to cancel your account if you pay out what you owe us at the time of cancellation. No gotcha's here - 100% transparency.

Apply NowAnd Get 12 Included Features With No Gotcha's

Can I port 1300 or 1800 numbers over to you on the $1.00 Introduction Entry Plan?

Yes, even on the $1 Introduction Entry plan. No gotcha's here. By switching to us you get 12 included features all for just $1 a month plus calls (ex GST). That has really annoyed one of our peak competitors. Apply NowAnd Get 12 Included Features With No Gotcha's

What happens if my credit runs out?

Incoming callers will hear an     Recorded Voice Announcement (RVA) notifying them that the call cannot be completed. If your account remains without credit for 7 days the RVA will change to a     "number is disconnected" message. After 30 days the number will be disconnected and removed from your account. After 60 days the number will be quarantined and recycled.

You can also apply for invoices to be paid by auto-direct debit.



Apply NowAnd Get 12 Included Features With No Gotcha's

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What You Should Know - Legal Stuff


View The Price Beat Guarantee Terms & Conditions

FYI Telco prides itself in offering you a Price Beat Guarantee. This means can you can have absolute peace of mind that, with us, you can expect the best possible industry rates. But before we can consider a plan to be comparable, fair and reasonable the competitor must be registered with the TIO and the competitor's plan must:

  • be currently available in Australia and;
  • be offered in Australian Dollars and;
  • be offered online within Australia and;
  • be offered on an Australian Website and;
  • be operated by an Australian Entity and;
  • be offered in English and;
  • be delivered, serviced, and/or managed in Australia and;
  • be exclusive of Goods and Services Tax and;
  • be identified to included all additional fees, charges, terms and conditions and;
  • be verifiable by FYI Telco as a comparable product, service or feature.

Further, for a plan to be considered comparable it must:

  • not be a Voice Over Internet Protocol(VoIP) product or service or;
  • not form wholly or partly a bundled, packaged, or grouped product/services/features or;
  • not form wholly or partly a conditional offer e.g. cash back, bonuses, sales, etc. or;
  • not refer to an advertising error regardless of the source of the error or;
  • nor form wholly or partly a special event, membership, club offer, wholesale offer, resale offer, or any offer not available to an end consumer or the general public or;
    • Nuts & Bolts: if the Price Beat Guarantee Terms & Condition are not met, FYI Telco, at its absolute discretion, may decline on offer to price beat.